2XTurbo - Web Hosting

Terms of Service for 2xTurbo Hosting

Last Updated: 22/08/2024

Welcome to 2xTurbo. By using our hosting services, you agree to the following terms and conditions. Please read them carefully before using any services offered by 2xTurbo.

A. Acceptance of Terms

1. Definitions

“Agreement” shall mean all this Terms of Services Agreement and the Privacy Policy collectively.
“Content” means all information, data, text, sound, pictures, graphics, video, messages, advertisements, or other materials hosted on 2xTurbo servers.
“Current Date” means the date on which any services are hired or availed at 2xTurbo.com by the Customer, including the date which in some cases may have been recorded in our database as the date of registration for services.
“Control Panel” or “My Account” refers to the set of Web-based interfaces provided by 2xTurbo and its Service Providers to the Customer, which allows him to manage existing or order new services including domain names, raise Tickets, view Invoices, and so on.
“Due Date” shall mean expiry of a period of Ten (10) days from the date of an invoice raised by 2xTurbo.
“Information” includes data, message, text, images, sound, voice, codes, computer programs, software and databases, or microfilm or computer generated micro fiche.
“Initial Term” shall mean a period of 12 months from the commencement/subscription of service(s).
“2xTurbo”, “we”, “us” and “our” refer to the website www.2xTurbo.com.
“Packages” means customized service packages made available either under Cloud or Dedicated server.
“Products/Services” refer to the Web-based products/services made available by 2xTurbo, including but not limited to, Domain Names, Hosting Services, Servers, etc.
“Proprietary or Confidential Information” shall include, but is not limited to, written or oral contracts, trade secrets, know-how, business methods, business policies, memoranda, reports, records, computer retained information, notes, or financial information.
“Registration data” refers to the information provided in the Customer registration form and any other information provided later.
“Renewal Term” shall mean rolling periods of the same length as the Initial Term, which shall automatically commence after the expiry of the Initial Term (or as the case may be a Renewal Term) unless notice is given by either Party in the manner described in this Agreement to stop the Services, at least thirty (30) days prior to expiry of Initial Term (or as the case may be a Renewal Term).
“Sensitive Information” or personal data of a person means such personal information which consists of information relating to password, financial information, etc., as defined under the Information Technology Act and Rules thereunder.
“Service Commencement Date” shall mean the date of acceptance by 2xTurbo of the first purchase order issued by Customer under this Agreement.
“Service Credits” shall mean the credits which the Customer would be entitled to receive, on account of failure of the 2xTurbo to provide Services as per the standards mentioned in the SLA.
“Site” and “website” refers to the www.2xTurbo.com.
“Term” or “Period” means the Initial Term for which services are registered and any Renewal Term that may be referred to collectively in this Agreement.
“Terms” and “User Agreement” refers to the said Terms of Service Agreement contained herein below.
“TLD” means Top Level Domain Names, which can further be gTLDs including .com, .net, .org or ccTLDs to refer to country level domain names like .US, .IN, .DE, and so on.
“User”, “You” and “Customer” refer to the individual or entity who avails of any Website product or services from 2xTurbo.com.

2. Agreement

Acknowledgement – You agree that you as the person legally responsible for use of this account are at least 18 years of age. You agree to supply 2xturbo.com with a current and truthful name, postal address and telephone number for our records, and you have a continued obligation to keep this information current. You also agree that you are an authorized user of any credit card that you supply to us and agree that we have an obligation to fully investigate any possible fraudulent credit card use. By placing, hiring and continuing to maintain or place information at 2xturbo.com’s servers you are stating and acknowledging that you have read the aforementioned terms and conditions and that you understand such terms and conditions and agree to be bound by them. We intend this to be the legal equivalent of your signature on a written contract, and equally binding. For any queries regarding terms of service, kindly mail us at abuse@2xturbo.com.

Furthermore,

2xturbo services owned and operated by 2xturbo.com, Noida is provided to you under the terms and conditions of this Agreement and any other operating rules or policies that may be published by us on the website from time to time.
All the terms set here are presented in English language and it is the sole responsibility of Customer to understand these terms accurately in the language he understands. You must read, understand and agree with and accept all of the terms and conditions contained in these Terms, which include those terms and conditions expressly set out below and those incorporated by reference, before you use services or register at this website.
You warrant that you as a Customer have independently evaluated the desirability of the service and are not relying on any representation, agreement, guarantee or statement other than as set forth in this agreement.
The term of this Agreement for renewable services shall be 1 (ONE) YEAR from the Effective Date and will automatically renew for successive Renewal Terms. The Term shall continue until the earlier to occur of the following:
1. The Agreement is terminated as provided under the Termination clause
2. The Customer elects not to renew at the end of the Initial Term or any Renewal Term.
We strongly recommend that, as you read this Agreement, you also access and read the information contained in other pages/websites referred to in this document, as they may contain further terms and conditions that apply to you as a user/customer at this site.

3. Modifications

We reserve the right to modify this Agreement at any time by posting a new agreement on our site.
In case any modification to the agreement is unacceptable to you, your only recourse will be to terminate this agreement. If you continue to access any of our services after that time, you will be deemed to have accepted any change.
Further, we reserve the right to change or discontinue the sale of specific products or services, or their prices, from time to time, which will be posted on the website.

4.Initial Term for Services

The Initial Term for the Services shall commence on the Service Commencement Date. Customer acknowledges and accepts that the provision of Services by 2xturbo shall be subject to a minimum service period of 1 year from the Service Commencement Date (“Minimum Service Period”). The Customer shall not be entitled to terminate this Agreement during the Minimum Service Period for any reasons whatsoever except for the sole reason as specified in this agreement herein-after.
On expiration of the Initial Term, the Renewal Term shall automatically commence upon the same terms and conditions mentioned in this Agreement, as may be existing as on date.
In the event a Party does not wish to extend/renew this Agreement after the expiry of the Initial Term or as the case may be a Renewal Term, that Party shall request for canceling of account in writing with at least 30 days notice but not more than 60 days prior written notice and by the Subscribers / Customers through the member control panel. Only the authorized account holder or an authorized contact may cancel the account. In the event of cancellation, customer will automatically be billed for any excess usage during the then-current calendar month.

5. Changes

If Customer makes requests for any change in the Services, and such change results in increased cost of any nature to 2xturbo, or will require additional time for performance of 2xturbo’s obligations, or if 2xturbo is otherwise adversely affected by such change, the schedule, warranty, price and other terms and conditions of the purchase order and Agreement may be equitably adjusted by agreement of the Parties. In no event shall 2xturbo be obligated to proceed with any change unless the foregoing adjustments have been agreed upon in writing by the Parties.
Notwithstanding the above, at any time and with prior consent of Customer in case of material changes, 2xturbo reserves the right to make changes in design, construction, arrangement and provision of Services; provided such changes do not result in any increase in the price or time for performance or alter any performance guarantees or warranty obligations set forth herein. Customer shall not unreasonably withhold its consent in case of material changes.

Registered Email ID Modifications

Request sent from registered email ID – The client needs to send address and ID proof scan copy for cross verification of account ownership. The change in email ID can be immediately done if the address proof provided by the client matches with 2xturbo.com’s records for that particular client.
No access of registered email ID – The client needs to send us an email mentioning the reason for the change in email ID. We further analyze the situation by sending the mail to the registered email ID for the requested change. We make the changes in email ID after getting a positive response from the registered email ID. We automatically make the changes if we don’t get any response from the registered email ID within the next 48–72 hrs (mail sent time).
ICANN regulation notice – In terms of new ICANN regulations, any change in email ID for any gTLD domain name results in locking of the domain name for 60 days, which will not allow the transfer of the domain name to any other registrar. This locking safeguards the domain name from any cyber crime like domain theft.

6.Domain Name / Servers, etc.

The following more applies to specific services, offered by 2xturbo:

Domain Registration/ Renewals/ Transfer

Domain Registration – We are a .IN Accredited Registrar with .IN Registry / Nixi and therefore you are additionally bound by the terms of .IN Registrars as provided at https://registry.in/system/files/Terms_and_Conditions_for_Registrants_1.pdf and also any Domain Dispute procedures, i.e., INDRP, under which action can be taken by a Trademark holder against the Domain Registrant. Further, we discourage the sale of .IN Domain Names over and above the normal price by our resellers. Similarly, for gTLDs, you are responsible to comply and be bound by various policies provided at www.icann.org.

Further, in the domain registration process, 2xturbo.com may in certain exceptional circumstances take 24–72 hours to complete Domain Registration. Factors like holidays, internal processing, and more may affect the process. You agree that 2xturbo shall not be held responsible if your domain gets registered by another third party in the meantime.
Domain Renewals – Domain names are to be renewed every year, and it is the customer’s legal responsibility to keep track of the expiry dates. For convenience, 2xturbo.com may notify you about expiry reminders through emails, but you should also maintain the record on your end and make payments in advance for timely renewals. (.IN, .Co.in, .Net.in, .Org.in domains will be deleted from the system if you do not renew them within 5 days of the expiry date, and you can recover your domain back within 5 days after deletion with a restoration fee of Rs.5000.)
Data Transfer – Due to the time taken in the transfer process varying from Registrar to Registrar, no guarantee can be given about how much time the domain transfer will take. If the transfer of the domain is done by 2xturbo.com on behalf of the account holder, a handling fee may be incurred. If the customer cancels service during the transfer period for any reason, all charges are considered earned.

Cloud/ Dedicated Server Usage Policy and Regulations

2xturbo.com forbids the use of unauthorized software or use of scripts or software runs on its servers that cause the server to load beyond a reasonable level, as determined by 2xturbo.com.

SLA (SERVICE LEVEL AGREEMENT)

2xturbo.com strives to have network connectivity available for HTTP access by third parties 99.9% of the time (“Website Availability”).

In the unlikely event that there is no Website Availability, 2xturbo.com will credit the monthly service fee for the Service as calculated below and as measured 24-hours a day in a calendar month. This credit is not available for dedicated hosting clients and the customers who have been in payment arrears two or more times in the previous three transactions period. The highest credit will not exceed the monthly service fee for the affected month:

Website Availability Credit 95% to 99.4% = 10%
Website Availability Credit 90% to 94.9% = 35%
Website Availability Credit 89.9% or below = 100%

To receive a credit, you must request it within seven (7) business days after the outage by raising a ticket with the billing department through the member’s control panel. The ticket must include your account number or domain name, the dates and times of unavailability, and any other identification requested by 2xturbo.com. Credits are typically processed within sixty (60) days of the request.

Credit to your account shall be your exclusive and sole remedy in case of Website unavailability. No credits shall be granted if the unavailability is due to:

Scheduled maintenance,
Your behavior or failure/performance of your equipment, facilities, or applications,
Events beyond 2xturbo.com’s reasonable control including, but not limited to:
1. Acts of war, government actions, sabotage, insurrection, embargo
2. Fire, flood, strike, act of God, or labor disturbances
3. Telecommunications or third-party service interruptions (e.g., DNS propagation)
4. Hardware/software failures or lack of essential utilities (raw materials, supplies, power)

2xturbo.com forbids the use of scripts or software on its servers that cause the server to load beyond a reasonable level, as determined by 2xturbo.com. You shall use the services as a conventional website and not as storage or archival space. Particularly, you shall not use the service to store or distribute downloadable content linked from other websites.

Affiliate Program

Our Affiliate Program is free to join, easy to sign up for, and requires no technical knowledge. Affiliate programs are widely used across the Internet and provide website owners with an additional way to earn income from their websites.
As an affiliate, you generate traffic and sales for our services, and in return, you receive a commission payment.
For more information on how it works, please visit our Affiliate Program page.

Denial of Service

We reserve the right to refuse service to anyone at any time for any reason.

7. Pricing, Refunds and Renewals

The various products and services rendered through 2xturbo are subject to prices as indicated against them on respective product/service pages. Furthermore, the following applies to you, as a customer:

Payment Terms and Conditions

Customer shall pay all applicable fees/advances as per the Payment Terms and Conditions set out along with respective products and services. Payments are to be paid in advance for renewable services such as Domain Names, Website Hosting, etc.

Refunds

2xturbo does not offer any refunds on the following services:

Cloud Servers
Dedicated Servers
SSL certificates
Any other Solutions
Any third-party solution bought through 2xturbo.com’s reference.

Expiry and Renewals

Customer acknowledges that it is their responsibility to keep records and maintain reminders regarding the expiry of any Order. 2xturbo issues reminders in advance via email but the responsibility lies with the customer to track expiry and ensure timely renewals. Services will be billed on a recurring basis unless the customer cancels. 2xturbo reserves the right to change the monthly payment amount and any other charges at any time.

Ownership of Orders After Expiry

After the expiry of an Order, the customer has no rights on that Order or any associated information. Ownership of the Order passes to 2xturbo. 2xturbo may modify or delete the Order or any associated information, or choose to monetize the request at their sole discretion. 2xturbo is not liable to the customer or any third party for actions performed under this clause.

Renewal After Expiry

2xturbo may, at its discretion, allow the renewal of an Order after expiry, starting from the date of expiry unless otherwise specified. This renewal may incur separate charges, and may not result in the exact reinstatement of the Order as it was prior to expiry.

Invoice Payment and Suspension

All invoices must be paid within ten (10) days of the invoice creation date. Any overdue invoice for more than seven (7) days may result in suspension or termination of services. Services will not be restored until payment is received. Failure to pay the fees may lead to account suspension or termination, along with collection costs, arbitration and legal fees.

Server Reclaim and Data Deletion

If timely payment is not made, servers may be reclaimed and all content deleted. If payment is made late, dedicated servers will not automatically be reactivated. The customer must contact 2xturbo directly after making a late payment to reactivate the server.

Service Rates

The customer acknowledges that the nature of the service and the initial rates have been communicated. 2xturbo reserves the right to change the rates and charges at any time. Promotional offers are contingent upon achieving and maintaining service cost goals.

8. Temporary Suspension of Services

8.1 Temporary Suspension of Services Without Prior Notice

Customer agrees and accepts that 2xturbo shall be entitled to suspend Services without prior notice in circumstances such as:

The 2xturbo data centre being affected by viruses/malware;
“Network flooding” or “DDOS” attacks at 2xturbo premises;
Faulty hardware at 2xturbo’s data centre;
The Services being used by the Customer in violation of the terms and conditions mentioned in the AUP or this Agreement;
To protect the servers maintained by 2xturbo in the event of a threat of breakdown or where there is a valid reason to believe that not suspending the Services would cause loss to the other customers of 2xturbo;
In cases where suspension is required by law;
In such other circumstances as 2xturbo may reasonably determine.

2xturbo shall inform Customer as soon as possible of such suspension.

8.2 Suspension With Prior Notice

Subject to Clause 8.1 above, Customer agrees that the Services may be suspended by giving at least Ten (10) days prior notice, with an opportunity of being heard, for Customer to remedy a situation under circumstances such as the following:

2xturbo has reason to believe that Services are being used by the Customer in violation of the terms and conditions mentioned in the Agreement including the AUP;
2xturbo believes that the Services provided by 2xturbo to Customer are being used by non-authorized persons without the consent of 2xturbo;
In situations where there is no cooperation from Customer during investigation of suspected violation of the Agreement;
In such other circumstances as 2xturbo may reasonably determine.

8.3 Suspension Due to Payment Default

Without prejudice to 2xturbo’s rights of termination clause, if the Customer fails to fulfill its payment obligations, 2xturbo may at its discretion (i) suspend performance of Services, or (ii) continue performance of Services if 2xturbo deems such continuance to be appropriate. 2xturbo.com is not responsible for any kind of data loss due to this issue.

Notwithstanding the foregoing, in the event of default in payment obligations by the Customer, the Customer shall not be entitled to claim Service Level Credits as set out in the SLA during such period of default. In the event of suspension of the Service for the reasons as specified in this clause, the Services shall be reactivated upon payment of Rs. 5,000 by the Customer to 2xturbo.

8.4 Suspension of Services in Special Circumstances

In the event, suspension of Services is required:

other than as provided in clauses above;
as a result of 2xturbo being unable to provide Services due to reasons not attributable to Customer, Customer shall be entitled to Service Level Credits as set out in the SLA. However, in the event of suspension of Services for the reasons as provided herein-above, Customer shall not be entitled to Service Level Credits as set out in the SLA.

8.5 Customer Responsibility for Charges

Customer agrees and acknowledges that in the event of suspension of Services for the reasons as specified in Clauses above, Customer shall be responsible for all fees and charges for the Services incurred through the date of suspension. Customer understands that 2xturbo’s aforesaid right to suspend is in addition to its right to terminate under this Agreement.

8.6 Data Availability After Suspension

In the event suspension of Services is for the reasons specified in Clause 8.3, 2xturbo will not guarantee and will not be responsible/liable for availability of the data and files of the Customer after such suspension. 2xturbo shall not be held liable for any loss of data, content or files of the Customer upon such suspension.

9. Retention & Backup Policy

The system logs of the servers hosting the client data and applications would be retained as a backup in our server for at least 3 (three) months from the date of its creation. We may also retain such information in our systems for a limited period to comply with the laws of the land and to maintain enough backup of user accounts. This may be required to restore data to the server in unforeseen circumstances or to make the information available to enforcement agencies if a specific request is received in accordance with the law.
2xturbo does not take any backups. You, as a 2xturbo user, agree that in no case, 2xturbo can be held responsible for the loss of data under any circumstances. Your use of the service is at your individual risk. 2xturbo.com is not liable for files and data residing on your account.
You agree to take full responsibility for files and data transferred and to maintain all appropriate backups of files and data stored on 2xturbo.com servers, unless otherwise specified depending on the account type.

10. Eligibility

To be able to buy any products or avail any of the services offered by us, you need to be competent to contract as per the Indian Contract Act, 1872, which excludes minors (persons below the age of 18 years), persons of unsound mind, and undischarged insolvents.
Further, you confirm that no court, tribunal, or any adept authority prohibits or imposes any kind of restriction, conditions, or order to enter into this agreement or to access online services of a nature and function similar to ours.
You also confirm that you are not violating any applicable law by entering into this agreement. We reserve the right to terminate your services and refuse to provide access to the Site in case of any such violation.

11. Obligations

As a registered Customer, you are responsible for maintaining the confidentiality of your Registered Account and Password and for restricting access to your computer. You agree to accept responsibility for all activities that occur due to your use or under your account or Password. Services as a registered user are available to you only if you provide personal information to 2xturbo. Consequently, if you choose not to provide us with any required personal information, 2xturbo will not be able to offer you the services, which are governed by a separate Privacy Policy. You may also note that any commitment of the Sales team to the client regarding the availability of technical features, unless in accordance with technical specifications and plans mentioned on the company website, would not incur any liability upon the company. All such unsubstantiated commitments by the sales team on phone or emails would not carry any weight in the eyes of the company and exempt it from legal action. If, upon proper assessment and merits of a particular case, a contradiction or mismatch is detected by company management between what was committed (need written proof i.e. email by 2xturbo.com’s employee) and what was stated on the website, if warranted at all, a refund on a pro-rata basis would be provided, but no legal accountability will be entertained. The client needs to provide us with written proof of communication. Further, you agree:

To provide true, accurate, current, and complete information about yourself in the registration form (such information being the “Registration Data”) and regularly maintain and promptly update the Registration and also Domain WHOIS Data to keep it true, accurate, current, and complete.
To use the services only for the purposes that are permitted by the aforesaid Agreement and any applicable law, regulation, or generally accepted practices or guidelines in the relevant jurisdiction.
That you will be solely responsible for any breach of your obligations under the terms and for the consequence of any such breach, including any loss or damage, which we may suffer as a result, and that we cannot be held responsible to you or to any third party.
That your account and the activity under it are subject to review from time to time by us. On the basis of the internal report, your account or access to any services or products may be blocked or may become subject to deletion if found to be objectionable, obscene, or offensive, without any prior notice to you.
That you agree to maintain a backup copy of all content hosted by 2xturbo notwithstanding any agreement by 2xturbo to provide any backup services. Also, you need to keep the scripts/code used upon the website up to date at all times, and for any exploits in the script, you will be solely responsible to compensate 2xturbo.
That you agree that you will not solicit passwords or personal identifying information for any purposes from other accounts or try to hack into the server in any manner.
That you agree to grant the rights to us to reveal your identity (or any other related information collected on this service) without your consent, if required by law or in case of any legal action or complaint arising from any situation caused by your use of this site. Further, in exercising this right, we may ask you to provide any documentary or other form of evidence supporting the content you post on the Site. If you fail to produce such evidence, we may, in our sole discretion, terminate your services without notice.

12. Code of Conduct

You further agree not to host, display, upload, modify, publish, transmit, update or share any information that —

i) belongs to another person and to which the user does not have any right to, unless you have written consent from the owner of the copyrighted material;
ii) is grossly harmful, harassing, blasphemous defamatory, obscene, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
iii) harm minors in any way;
iv) infringes any patent, trademark, copyright or other proprietary rights;
v) violates any law for the time being in force;
vi) deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
vii) impersonate another person;
viii) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
ix) threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting any other nation.

13. Abuse Policy

The Services provided to the User by 2xturbo may only be used for lawful purposes. That is, when you sign up for 2xturbo, you agree not to use the services to send spam, distribute viruses, or otherwise abuse the service, which is provided herein-above and also:
Operating a public mirror site is not permitted.
Running a proxy or anonymizer, whether publicly accessible or protected, is not permitted.
Prime bank or bank debenture-related sites, lottery sites, muds or online RPGs, hate sites, hacker-related sites, sites promoting illegal activity, IP scanner or other hacking tools, mail bombing or spam scripts, or forums and websites that distribute or promote warez content are expressly forbidden.
BitTorrent applications, trackers, and clients as well as any file-sharing/peer-to-peer activities are not allowed.
The operation of gaming servers (such as but not limited to Minecraft, Counter-Strike, Half-Life, battlefield1492) are forbidden.
The operation of live streaming are forbidden.
Web spiders and indexers are not permitted.
Any attempts to undermine or cause harm to a 2xturbo.com Internet Solutions server or customer of 2xturbo.com is strictly prohibited.
The client is solely responsible for the content or data hosted at his/her website/server. He/she will be directly responsible for any legal action that may arise due to content hosted at his/her website/server.
Spamming is strictly prohibited.
Mailing Policy:

Users may not send unsolicited or abusing e-mail messages, including, without limitation, bulk commercial advertising or informational announcements (‘spam’) in a way that could be reasonably expected to adversely impact the 2xturbo.com’s Network, including, without limitation, using an e-mail account on 2xturbo.com’s network to send spam or bulk e-mail, or using the service of another provider to send spam or to promote a site hosted on or connected to the 2xturbo.com’s Network.

Otherwise transmission, storage, distribution or presentation of any Content in violation of any and all applicable laws is prohibited too. In case any violation of either terms or Law of the land is discovered, we may suspend the service(s) and immediately initiate an investigation either internally or through any Government Agency, depending upon the circumstances of the case. We may, at any and all times, in our sole and absolute discretion, during such an investigation, restrict your access in order to prevent any further possible unauthorized activity. Depending on the severity of the violation, we may, at its sole discretion, restrict, suspend, or terminate a any service(s) and/or pursue other legal remedies.
You agree to grant the rights to us to reveal your identity (or any other related information collected on this service) if required by law or in case of any legal action or complaint arising from any situation caused by your use of this site. In exercising this right, we may ask you to provide any documentary or other form of evidence supporting the Content you have stored/transmitted through 2xturbo server / service. If you fail to produce such evidence, we may, in our sole discretion, block/terminate your access without notice.
2xturbo may also randomly monitor the user hosting accounts. Any such monitoring is done for evaluation purposes by supervisors and all the information is kept confidential. This is solely done to guarantee the highest level of service and to ensure accurate information is provided in a professional manner and may also help to detect any violations as stated above.

14. Monitoring and Support

To ensure users receive the highest possible level of service, 2xturbo may randomly monitor the client servers, applications, and running services. Any such monitoring is done for evaluation purposes by supervisors and all the information is kept confidential. This is solely done to guarantee the highest level of service and to ensure accurate information is provided in a professional manner.
In case of any grievance with respect to any 2xturbo services, the customer has the option to report the content to the Grievance Officer, whose details have been published hereunder.
You can obtain assistance with any technical difficulty that may arise in connection with your utilization of the 2xturbo Services by requesting assistance via email to info@2xturbo.com. We reserve the right to establish limitations on the extent of such support, and the hours at which it is available.
Please do not provide your sensitive information to our agents/executives like login details, passwords, banking info, etc., on Skype chat or socially oriented chat. You may also not make any commitments on Live chat. All such commitments, disclosures, and interactions with our team would solely be at your own venture, and 2xturbo.com does not deem valid or vouch for the authenticity of all such interactions. 2xturbo.com recommends that for all complex and advanced issues, the customer duly raises a ticket by logging into their member control panel and asks their issue until they get full satisfaction.
You are responsible for obtaining and maintaining all telephone, computer hardware, and other equipment needed for access to and use of the 2xturbo Services, and users shall be responsible for all charges related thereto.
Support Abuse Policy – We always treat our customers with the utmost respect and expect the same from you too. If our staff feels that you are consistently addressing them in a demeaning or rude manner, your account may be suspended and you may be asked to take your business elsewhere. In the event that we terminate service for support abuse, customers will be given ten (10) days notice to find a new host. A pro-rated refund may be issued on a case-by-case basis.

15. Termination

(A) Either Party may terminate this Agreement and/or any Customer Product Agreement Extension at any time by:
1. By giving a 30 (Thirty) days notice of termination delivered, or you may simply get your services/product subscription terminated at any point with or without cause by writing to us at info@2xturbo.com.
2. With immediate effect, if the other Party is adjudged insolvent or bankrupt, or if proceedings are instituted by or against a Party seeking relief, reorganization or arrangement or compromise or settlement under any laws relating to insolvency, or seeking any assignment for the benefit of creditors, or seeking the appointment of a receiver, liquidator or trustee of a Party’s property or assets or the liquidation, dissolution or winding up of a Party’s Business.
(B) 2xturbo may terminate this Agreement and/or any Customer Product Agreement Extension by notifying the Customer in writing, as of the date specified in such notice of termination under the following circumstances:
1. In case of non-compliance with the Agreement and its Annexures, rules and regulations, or the Law of the Land, 2xturbo reserves the right to immediately terminate the access or usage rights of the users to the services and also remove non-compliant information.
2. In our sole discretion, may terminate the account/password or use of any or all of the services, for any reason, including, without limitation, for improper use of any service or if we believe that you are not eligible to avail the services. We may also, in our sole discretion and at any time, discontinue providing the Service, or any part thereof, with or without notice.
3. If you had provided any information that is untrue, inaccurate, not current, or incomplete at the time of registration, or we have a reasonable ground to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with this Agreement, we have the right to indefinitely suspend or terminate your services and refuse to provide you with access to the Website.
4. You further agree that any termination of your access to the Service under any provision of this Agreement may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your account and all related information and email messages and other information relating to you and/or bar any further access to any Service or all of the services, to protect our interest as an Intermediary. Further, you agree that we shall not be liable to you or any third-party for any termination of your access to the Service.
5. 2xturbo will terminate servers automatically 15 days after the suspension date if no update is received from the user.

D. Legal Statements

16. Governing Law

Customer agrees to use the service in compliance with applicable law and this Agreement and the annexed documents, which are hereby incorporated by reference in this Agreement. Further:

The Terms of Agreement and the relationship between you and us shall be governed by the laws of India. The Courts of law at New Delhi, India shall have exclusive jurisdiction over any disputes arising under this agreement or other related issue arising out of the use of this site or related services. Our failure to exercise or enforce any right or provision of the Agreement shall not constitute a waiver of such right or provision.
If any provision of the Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and agree that the other provisions of the Agreement remain in full force and effect.
Customer agrees that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Service or the Agreement must be filed within one (1) year after such claim or cause of action arose, or be forever barred.
Customers/Visitors who choose to visit these websites from other jurisdictions do so on their own initiative. Those visitors are solely responsible for compliance with all laws, rules, and regulations, union, state, and local or foreign, applicable to the use of this website and information, content, material, and services contained herein.
The section titles in this Agreement and annexed documents are for convenience only and have no legal or contractual effect.

17. Intellectual Property

(a) Subject to the provisions of this Agreement, each Party will continue to independently own his/her/its intellectual property, including all patents, trademarks, trade names, domain names, service marks, copyrights, trade secrets, proprietary processes and all other forms of intellectual property. Any improvements to existing intellectual property will continue to be owned by the Party already holding such intellectual property.
(b) Without limiting the generality of the foregoing, no commercial use rights or any licenses under any patent, patent application, copyright, trademark, know-how, trade secret, or any other intellectual proprietary rights are granted by 2xturbo to the Customer, or by any disclosure of any Confidential Information to the Customer under this Agreement.
(c) Customer shall further ensure that by availing of any website services, he is not infringing upon any intellectual property rights or other rights of any person or entity, or does not publish any content that is libelous or illegal while using services under this Agreement. Customer acknowledges that 2xturbo cannot and does not check to see whether any services or the use of the services by the Reseller under this Agreement, infringes legal rights of others.
(d) Without limiting the foregoing, copying or reproduction, for redistribution or other purpose, of the website or any part thereof to any other server or location, including caching of any kind, is expressly prohibited.
(e) Unless you have been specifically permitted to do so or have a separate agreement with us, you agree that you will not use any trademark, service mark, trade name, logo of any company or organization in a way that is likely or intended to cause confusion about the owner or authorized user of such marks, names, or logos.
(f) In case of any notice received under DMCA or otherwise for Intellectual Property violation, 2xturbo reserves the right to remove the content with or without issuing any notice to the Customer, depending upon the seriousness of the matter.

18. Grievance Officer

2xturbo shall address any grievances of users, whether registered or not, with respect to website content or any other aspects connected therewith, in a time bound manner.
For this purpose, 2xturbo has designated the following person as Grievance Officer in terms of Information Technology Act 2000:

Mr Gaurav Mahendaru

The appointed officer shall acknowledge the complainant within 36 hours and resolve the matter within 30 days in terms of the Information Technology Law and Shreya Singhal V Union of India (2015).

19. Linking to the Web Site

You may provide links only to the homepage of this Web Site, provided:

a) You do not remove or obscure, by framing or otherwise, any portion of the homepage.
b) You give Provider notice of such link by sending an e-mail to us and you discontinue providing links to this Web Site if requested by Provider.

20. Electronic Communications / Notices

a) Any notice or other communication required or permitted to be delivered to 2xturbo under this Agreement shall be in writing unless otherwise specified and shall be deemed properly delivered, when sent to our contact address specified in the Customer Control Panel or on the Parent Website by registered mail or courier. Any communication shall be deemed to have been validly and effectively given, on the date of receiving such communication, if such date is a Business Day and such delivery was made prior to 18:00 hours local time, and otherwise on the next Business Day.
b) When you visit the Site or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. And, by special permissions, you may opt for electronic communication in communicating with us by writing to info@2xturbo.com.

Third Party Legal Actions

It is our policy to respond with reasonable promptness to subpoenas and other legal process served on 2xturbo that seek information, documents or other business records. Third parties wishing to serve such process may do so in writing to the following address:

2xturbo.com (Legal)
A-43, Sector 63
Noida 201301

21. No Resale of Service

You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the Service, or access to the Service.

22. 2xturbo.com’s RIGHTS

2xturbo.com explicitly reserves the right and sole discretion to:

modify its pricing, if desired by 2xturbo.com from time to time;
establish guidelines and limits concerning the use of the services;
terminate your use of services for use of our services to unnecessarily/illegally harass 2xturbo.com or third parties, non-payment of fees for our services, activities designed to embarrass, defame, harm, threaten, abuse, slander/stalk third parties, activities prohibited by the laws of India and/or foreign territories in which You conduct business, activities designed to encourage unlawful behavior by others, such as terrorism, child pornography, hate crimes, activities that are tortious, obscene, vulgar, invasive of the privacy of a third party, ethnically, racially, or otherwise objectionable in the sole opinion of 2xturbo.com or declared by the law of land, activities designed to harm minors in any way, activities designed to impersonate the identity of a third party, and other activities whether lawful/unlawful that 2xturbo.com determines, in its sole discretion, to be harmful to its other customers, reputation or operations;
terminate your use of services if Your use of services results in, or is the subject of, legal action or threatened or proposed legal action, against 2xturbo.com or any of its affiliates/partners, without considering for whether such legal action or threats or proposed legal action is eventually determined to be with/without merit;
terminate Your use of services at any time and for any reason if deemed reasonably necessary by 2xturbo.com.

23. Entire Agreement

This Agreement constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes and replaces all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter. The Agreement shall be governed by the Laws of India.

24. Client Account KYC

Account Verification: From 1 Feb 2017, every client needs to verify their account via mobile OTP, email, and their address and ID proof to continue using our services.

25. Risk Factors

a) 2xturbo assumes no responsibility or liability from any loss incurred by any information presented upon the website, services or advice thereof rendered through it. Customers using the services herein are solely responsible for their actions. As we do not warrant the accuracy, completeness, or usefulness of any information presented therein. User expressly agrees that use of the service is at user’s sole risk.
b) 2xturbo shall be not responsible or liable for the authenticity, accuracy, completeness, errors, omission, typographical errors, disruption, delay in operation or transmission, communications line failure, interruption or malfunction (including but not limited to any kind of technical aspects), deletion, defect of any information, reports, service stops functioning due to technical problems, certain features not functioning at any point in the web site or any part thereof.
Further, you agree that any material and/or data downloaded or otherwise obtained through the use of the service is done at user’s own discretion and risk and that user will be solely responsible for any damage to user’s computer system or loss of data that results from the download of such material and/or data.
c) 2xturbo is not liable for any result that may arise from your contact, communication in any form, coordination, relation or transaction; either with advertisers, sponsors, other websites or any resources that may be hyperlinked or any third party, and you are liable for any contract/term that may or shall be established by you, with these third parties, advertisers, sponsors, other websites or resources that may be hyperlinked in the web site or any part thereof.
d) 2xturbo has no control over other websites or resources which are provided by companies or persons and is not liable for any loss or damage which may be incurred by you or by your use of service to any third party as a result of the availability of any information contained on site or external sites or resources or any advertisement or hyperlinks, etc. in the website or any part thereof.
e) 2xturbo cannot guarantee that the information submitted to, maintained on, or transmitted from our systems will be completely secure and transmission of information over the Internet is susceptible to possible loss, misrouting, interception, and misuse.
f) 2xturbo is not responsible for files and data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on 2xturbo servers.
g) 2xturbo takes multiple precautions to prevent abuses from the weak code/scripts uploaded by the Customer but if the same is still exploited, 2xturbo is not responsible for such abuses and we have the right to disable/terminate such accounts/websites, if the malware is not removed from the client’s end.

26. Disclaimer of Warranties

The service is provided on an “as is” and “as available” basis. 2xturbo expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. Further:

we make no warranty on any results obtained by the use of the service.
we make no warranty on accuracy or reliability of any information obtained by the use of the service.
we make no warranty that the service will meet your requirements.
we make no warranty on any technical defects in the website will be corrected.
we make no warranty that the service will be persistent, timely, secure, error-free.
we are neither responsible nor liable for any result that arises due to the use of service by any user or content posted or transmitted through the site by any user.
we do not assume any responsibility or liability for any illegal communication or Content posted or transmitted on the Site by any Customer, or any third party.
All liability, whether civil or criminal arising out of any Content that is hosted or transmitted through the servers (including but not limited to messages / communication of electronic or any other means) will be of that Customer / third party who has Hosted such Content or communicated / transmitted such content or information. We reserve the right to claim damages from such Customer / Third party that it may suffer as a result of such Content Posted on the Site or transmission of information through communication of any kind.

If you are in Do Not Disturb (DND) subscriber list with any telecom operator/authority/organization you need to intimate us. Further, you agree that you have no objection in receiving any messages by any means. We are not liable to any third party if it receives any kind of message/information (under any circumstances) by any customer using the service; even if you are in Do Not Disturb (DND) subscriber list, the sender/customer is solely responsible and liable for the delivery of message/information which is generated by him.
By using the website and/or registering yourself with us you authorize us to contact you via email or phone call or sms and offer you our services, imparting product knowledge, offer promotional offers running on the website & offers offered by third parties, for which reasons, personally identifiable information may be collected. And irrespective of the fact if also you have registered yourself under DND or DNC or NCPR service, you still authorize us to give you a call from 2xturbo for the above-mentioned purposes till 365 days of your registration with us.

27. Limitation of Liability

You expressly understand and agree that 2xturbo, its subsidiaries, and affiliates, shall not be liable to you or any third person for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses, resulting from, arising out of or any way related to:

a) the use or the inability to use the service;
b) any data, information, or services availed or messages received or transactions entered into through or from the service;
c) unauthorized access to or alteration of your transmissions or data;
d) statements or conduct of any third party on the service;
e) any other matter relating to the service;
f) the deletion of, corruption of, or failure to store, any content and other communications data maintained or transmitted by or through your use of the services.

28. Indemnity

You agree to indemnify and hold us and (as applicable) our parent, subsidiaries, affiliates, officers, directors, agents, and employees, harmless from any claim or demand, including reasonable lawyer’s fees, made by any third party due to or arising out of your breach of the Agreement or the documents it incorporates by reference, or your violation of any law or the rights of a third party.

Terms & Conditions